My Human-made transcript is taking too long

We always strive to deliver your Human-made files in less than 24h for files under 1 hour. 
Based on the length of the file, we give additional time to our Scribes to ensure that we deliver the highest quality transcript possible:
Audio length Turnaround
Less than 1 hour 24h
From 1h to 1h 30m 36h
From 1h 30m to 2 hours 48h
Longer than 2 hours 48h + 12h for each additional 30m above 2h

Please keep in mind that other factors might affect the delivery time:

  • The quality of the audio in the file uploaded.
  • Difficult terms, acronyms, or specialized language.
  • Multiple speakers.
  • Closed speaker accents.

You can help our Scribes by providing specific vocabulary that might appear in your files. You can do that by filling in your My vocabulary page before submitting the file.

On some occasions, due to high volumes on the queue, the Scribes might not be able to claim your files in a timely manner, so additional delays may occur. Please know that we are currently in the process of hiring more Scribes to reduce these delays.

                                                                                                                                    Photo by Alexander Schimmeck

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