Why is my file locked?
When your file is locked, it means that you do not have enough minutes to get it transcribed. In that case, you have two options.
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Unlock your file by purchasing more hours
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Refer for free minutes! On your dashboard, click on 'Start referring' and share the referral link to earn extra minutes free!
How to unlock a file?
When you have enough credit to unlock the rest of the file, you can click on the 'lock' icon on the Status column of the file to unlock it.