When your file is locked, it means that you do not have enough minutes to get it transcribed. In that case, you need to unlock your file by purchasing more hours.
How do I unlock a file?
When you have enough credit to unlock the rest of the file, you can hover over it and click the 'unlock' prompt to start processing the transcription.
Got any questions?
Reach out to email@example.com or press the chat button for help.