My file is locked
Maria Z avatar
Written by Maria Z
Updated over a week ago

When your file is locked, it means that you do not have enough minutes to get it transcribed. In that case, you need to unlock your file by purchasing more hours.

How do I unlock a file?

When you have enough credit to unlock the rest of the file, you can hover over it and click the 'unlock' prompt to start processing the transcription.

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Reach out to or press the chat button for help.

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